Pets Around The Clock
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‘Pets Around The Clock will be closed for the Christmas period between December 19th to January 5th’

TERMS AND POLICIES - Privacy Policy

We take your privacy very seriously and it is very important to us.
The Internet can collect certain types of information, we want our customers to understand the information that we gather, why we have the information, how we use it and to correct or change it. We also want our customers to feel secure when purchasing from our website.

1. Collection of Informationback to top
a. We gather various information about our customers and users accessing our website – Pets Around The Clock Pty. Ltd.
b. Information includes:
i. Personal information, such as your name, physical address, email address. This information is provided to us from your voluntary registration and use of the Website.
ii. Personal information, which is provided to us by you for any purchase through the Website (such as credit card number, expiry date or related information).
iii. Personal information, provided to us by you through any other method – such as email or written correspondence.
iv. Information we collect through click tracking during the use of our website.

 

2. Use of Informationback to top
a. By participating in online activity, your personal information will only be used for the purposes of that online activity, unless you have otherwised provided us with your consent.
b. Any personal information you have provided may be used for the following purposes:
i. To send you periodic emails though your nominated email address which may pertain to specials or upcoming offers.
ii. To obtain feedback on a product that you may have ordered.
iii. To verify your identity as a member of the website
iv. To contact you in relation to an order that you have placed, or enquiry that you have made via the website.
v. To provide your delivery and contact details to our third party freight carriers.
vi. To keep the website information relevant and of interest to the users.
vii. To investigate any complaint relating to the misuse of the website.
viii. Where you have become a member of the website, to prepopulate certain information in various forms that may need to be completed when you transact with us using the website and affliated websites.
ix. Any such other information that you authorise.
c. You do have the option not to receive certain type of email communications from us. In your membership setup, you can simply choose what type of emails you authorise us to send to you.
d. When you place an order with us through the website, we request credit card or other payment information in order to complete the online purchase. This information is maintained in encrypted form and we do not share this information with any third party except for those companies who are responsible for processing the payment for us, such as PayPal.
e. We do not hold your credit card or payment details, so you will need to re-enter the details each time that you place an order through our website.

 

3. Information Disclosureback to top
We only share personal information to other companies or individuals under the following limited circumstances:

a. Your contact name, phone number and delivery address details are shared with our third party logistics companies for the purpose of delivering your online purchase.
b. When you make an online purchase through our website, you authorise our third party logistics companies to contact you directly where required to ensure delivery of your purchased product.
c. Using our discretion, any information we are required to disclose by law for any legal process, government request or statutory regulation.
d. To the relevant authorities, including any internet search provider that you use to access our website, if we consider you are infringing on the intellectual rights of any person.

 

4. Cookies and Trackingback to top
a. Under some circumstance we may use a cookie file that can identify the computer that you are working from. The file is however anonymous and only provides the details of your IP address, Browser, PC platform and domain. We can use this information that has been generated by the 'cookies' in order to:
i. Track internet surfing patterns
ii. Ensure advertising of our website is being shown to appropriate person
iii. Allow you to enter our website, use certain member-restricted parts of the site.
b. You can of course turn off or refuse cookies from your browser settings and/or delete from your hard drive. Cookies do not need to be enabled to use our website, but they may be required for areas of the website that we develop in the future.

 

5. Advertisers, Partners and Affiliated Providersback to top
Our website may from time to time contain links to other sites, which may or may not follow the same privacy policies as us. Due to this, it is always our recommendation that you review and check any relevant privacy policies before providing your personal details/information to any third party.

 

6. Securityback to top
It is important to understand and realise that no data transmitted over the Internet can ever be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through the website or any affiliated website. Whilst we do use SSL security platform and PayPal secured server – all activities are conducted at your own risk.

 

7. Policy Changesback to top

We do reserve the right to amend, change or alter this policy at any time without notice. There will however be a heading at the top of this policy "last updated --/--/--". You should always check from time to time in order to see if and when our privacy policy may have changed.

 

8. Corrections & Updatingback to top
Whilst all care and reasonable steps are taken to ensure that all data and information that we use is accurate, we rely on our users to update their personal information whenever necessary. You can update your information either via the member's details page or whilst conducting a transaction during the check out.

 

You can also write to us:

 

Pets Around Clock Pty. Ltd.

PO Box 584

Windsor NSW 2756

ABN: 49 167 647 770